Prado Museum FAQs

It depends on the monument or museum. It is essential to carry the original identity document (DNI) or physical passport in those that specify it.

Yes, no problem. They can be provided in any digital format as long as the QR is readable.

Everyone needs tickets for access regardless of age. Without a ticket you will not be able to access the monument.

Each product has its own cancellation and exchange policy.

Once your tickets have been sent, the reservation cannot be cancelled, but we can request a change of date and time as long as they are within the time limit defined by the Prado Museum. Changes in the date of visit of your already purchased tickets (until 23:59 of the day before the visit),

No, as stated in Law 3/2014, of March 27, which amends the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16. As indicated in its Article 103, concerning the exceptions to the right of withdrawal:

The provision of lodging services for purposes other than housing, transportation of goods, car rental, food or services related to leisure activities, if the contracts provide for a specific date or period of performance.

Depending on the product, you will pick up the audio guide at the site to be visited or, in specific cases, you will receive it in app format along with your tickets. In this case you will need to bring your smartphone along with a headset.

Each monument or museum has its own specific regulations. It can be consulted on the different official websites.

Each monument or museum has its own specific regulations. Photography is restricted in certain areas.

Yes, there are cafeterias and rest areas where visitors can take a break and enjoy drinks and light snacks.